Return and Cancellation Policy

Damaged, Faulty or Incorrect Items

Oh no - that’s not the Red Royale experience we want for you.

If your order arrives damaged, faulty, or incorrect, please let us know within 7 days of delivery.

Simply email us at [insert Red Royale support email] with the following:

• Your order number
• Proof of purchase
• A brief description of the issue
• A few clear photos showing the problem

Our team will review your claim and arrange a replacement or refund (excluding shipping) as quickly as possible.

Shipping Costs

Shipping fees are non-refundable where an issue is outside of our control, including:

• An incorrect or incomplete delivery address entered at checkout
• Parcels returned to us due to being uncollected

Shipping fees cover handling and delivery through our courier partners and are considered provided once your parcel has been lodged for dispatch.

It is the customer’s responsibility to ensure delivery details are accurate and that parcels are collected within the required timeframe.

Change of Mind

Due to food safety regulations, we’re unable to accept returns or issue refunds for change-of-mind purchases.

Once it leaves our kitchen, it’s yours — ready to be slathered on everything